Helpdesk β€” Maintenance & Complaints
Raise a request or track existing tickets Β· Oasis CHS, CBD Belapur
πŸ”΄
3
Open
πŸ”΅
2
In Progress
βœ…
14
Resolved
πŸ“
31
Total (All Time)
⏱️
2.8d
Avg. Resolution
πŸ”
#HDK-2047 πŸ”§ Plumbing URGENT πŸ†• Unread Reply
Sewage overflow β€” Wing B ground floor parking
⏳ Open β–Ό expand
Sewage water overflowing near Wing B parking entrance (stilt level). Extremely unhygienic, strong odour. Block drain likely choked. Photos attached. Immediate attention required.
1 Mar Β· 7:22 AM
Ticket raised β€” Mr. Nishad Deshmukh (B-901)
3 photos attached
1 Mar Β· 9:05 AM
Acknowledged by Society Office
Plumber dispatched to inspect drain
1 Mar Β· 11:40 AM
Admin Reply: Drain jetting work in progress
Work underway. Expected to resolve by 3 PM today. Apologies for the inconvenience.
Your Reply / Follow-up
πŸ“… 1 Mar 2025 🏠 Wing B Parking (Common) πŸ‘€ Mr. Nishad Deshmukh
VK
Vijay Kumar, Secretary
#HDK-2044 πŸ›— Lift / Elevator HIGH
Wing B lift non-functional β€” 5 days
πŸ”΅ In Progress β–Ό expand
Wing B lift completely stopped. Error code E-14 on panel. AMC vendor (ThyssenKrupp) informed. Elderly residents on floors 10–13 severely affected. Stairwell lighting improved as interim measure.
27 Feb Β· 8:30 AM
Raised β€” Ms. Neelam Kakane (B-603)
27 Feb Β· 10:00 AM
ThyssenKrupp AMC notified
Error E-14: Control board failure. Replacement part ordered.
28 Feb Β· 3:00 PM
Technician visit β€” Part ETA: 3 Mar
Stairwell lighting enhanced as interim measure
πŸ“… 27 Feb 2025 🏠 Wing B β€” All Floors πŸ‘€ Ms. Neelam Kakane
VK
Vijay Kumar, Secretary
#HDK-2042 πŸ”’ Security MEDIUM
Main gate intercom panel not functioning
⏳ Open β–Ό expand
Intercom touchpad at main gate completely unresponsive. Visitors can't buzz in; security manually manages entry. Ongoing for 2 days.
25 Feb Β· 4:10 PM
Raised β€” Mr. AjayKumar Landge (A-601)
26 Feb Β· 9:00 AM
Acknowledged β€” vendor being contacted
Security instructed to manage entry manually in interim
πŸ“… 25 Feb 2025 🏠 Main Gate πŸ‘€ Mr. AjayKumar Landge
Unassigned
#HDK-2039 ⚑ Electrical MEDIUM
Parking area lights flickering β€” Section B3 to B5
πŸ”΅ In Progress β–Ό expand
Lights in parking B3–B5 flickering and tripping intermittently for over a week. Safety hazard after dark. Electrician inspected, found faulty MCB in distribution board. Replacement part ordered.
20 Feb Β· 7:45 PM
Raised β€” Mr. Shridhar Khair (B-1104)
21 Feb Β· 10:30 AM
Electrician inspection β€” MCB in DB-B faulty
22 Feb Β· 2:00 PM
MCB replacement ordered
Expected resolution: 3 Mar 2025
πŸ“… 20 Feb 2025 πŸ…Ώ Parking B3–B5 πŸ‘€ Mr. Shridhar Khair
AG
Amit Gupta, Treasurer
#HDK-2037 πŸ› Pest Control LOW
Request for annual pest control β€” all common areas
⏳ Open β–Ό expand
Requesting annual pest control for all common areas including lobby, staircases, garden, parking and utility areas. Last treatment was Feb 2024. Overdue by one year.
18 Feb Β· 11:20 AM
Raised β€” Mrs. Swati Sawant (B-602)
19 Feb Β· 9:00 AM
Noted β€” MC to discuss at next meeting
3 vendors being shortlisted. Will be announced on notice board.
πŸ“… 18 Feb 2025 🏠 All Common Areas πŸ‘€ Mrs. Swati Sawant
Unassigned
#HDK-2031 🌿 Common Areas LOW
Garden pathway light replacement β€” Wing C entrance
βœ… Resolved β–Ό expand
Two pathway lights near Wing C garden entrance non-functional. Both replaced with new LED fixtures on 18 Feb 2025. Resolved in 3 days. βœ…
15 Feb Β· 6:00 PM
Raised β€” Ms. Geethika Dagaonkar (C-702)
16 Feb Β· 9:00 AM
Work order issued to electrician
18 Feb Β· 3:00 PM
βœ… LED fixtures installed β€” Resolved
Both pathway lights replaced. Member confirmed satisfaction.
πŸ“… 15 Feb 2025 🌿 Wing C Garden πŸ‘€ Ms. Geethika Dagaonkar
βœ… Resolved in 3 days
#HDK-2024 πŸ—οΈ Civil MEDIUM
Terrace water logging after rain
βœ… Resolved β–Ό expand
Water logging observed on terrace after monsoon spell. Drain partially blocked. Cleared and drainage slope re-graded. Resolved on 10 Feb 2025 in 5 days.
5 Feb Β· 2:00 PM
Raised β€” Mr. Rakesh Teckchandani (B-1101)
6 Feb Β· 10:00 AM
Drain inspection β€” partial blockage found
10 Feb Β· 12:00 PM
βœ… Drain cleared, slope re-grouted
Civil contractor rectified drainage grading. No further waterlogging expected.
πŸ“… 5 Feb 2025 πŸ—οΈ Terrace β€” All Wings πŸ‘€ Mr. Rakesh Teckchandani
βœ… Resolved in 5 days