Helpdesk โ€” Maintenance & Complaints
Raise a request or track existing tickets ยท Oasis CHS, CBD Belapur
๐Ÿ”ด
3
Open
๐Ÿ”ต
2
In Progress
โœ…
14
Resolved
๐Ÿ“
31
Total (All Time)
โฑ๏ธ
2.8d
Avg. Resolution
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#HDK-2047 ๐Ÿ”ง Plumbing URGENT ๐Ÿ†• Unread Reply
Sewage overflow โ€” Wing B ground floor parking
โณ Open โ–ผ expand
Sewage water overflowing near Wing B parking entrance (stilt level). Extremely unhygienic, strong odour. Block drain likely choked. Photos attached. Immediate attention required.
1 Mar ยท 7:22 AM
Ticket raised โ€” Mr. Nishad Deshmukh (B-901)
3 photos attached
1 Mar ยท 9:05 AM
Acknowledged by Society Office
Plumber dispatched to inspect drain
1 Mar ยท 11:40 AM
Admin Reply: Drain jetting work in progress
Work underway. Expected to resolve by 3 PM today. Apologies for the inconvenience.
Your Reply / Follow-up
๐Ÿ“… 1 Mar 2025 ๐Ÿ  Wing B Parking (Common) ๐Ÿ‘ค Mr. Nishad Deshmukh
VK
Vijay Kumar, Secretary
#HDK-2044 ๐Ÿ›— Lift / Elevator HIGH
Wing B lift non-functional โ€” 5 days
๐Ÿ”ต In Progress โ–ผ expand
Wing B lift completely stopped. Error code E-14 on panel. AMC vendor (ThyssenKrupp) informed. Elderly residents on floors 10โ€“13 severely affected. Stairwell lighting improved as interim measure.
27 Feb ยท 8:30 AM
Raised โ€” Ms. Neelam Kakane (B-603)
27 Feb ยท 10:00 AM
ThyssenKrupp AMC notified
Error E-14: Control board failure. Replacement part ordered.
28 Feb ยท 3:00 PM
Technician visit โ€” Part ETA: 3 Mar
Stairwell lighting enhanced as interim measure
๐Ÿ“… 27 Feb 2025 ๐Ÿ  Wing B โ€” All Floors ๐Ÿ‘ค Ms. Neelam Kakane
VK
Vijay Kumar, Secretary
#HDK-2042 ๐Ÿ”’ Security MEDIUM
Main gate intercom panel not functioning
โณ Open โ–ผ expand
Intercom touchpad at main gate completely unresponsive. Visitors can't buzz in; security manually manages entry. Ongoing for 2 days.
25 Feb ยท 4:10 PM
Raised โ€” Mr. AjayKumar Landge (A-601)
26 Feb ยท 9:00 AM
Acknowledged โ€” vendor being contacted
Security instructed to manage entry manually in interim
๐Ÿ“… 25 Feb 2025 ๐Ÿ  Main Gate ๐Ÿ‘ค Mr. AjayKumar Landge
Unassigned
#HDK-2039 โšก Electrical MEDIUM
Parking area lights flickering โ€” Section B3 to B5
๐Ÿ”ต In Progress โ–ผ expand
Lights in parking B3โ€“B5 flickering and tripping intermittently for over a week. Safety hazard after dark. Electrician inspected, found faulty MCB in distribution board. Replacement part ordered.
20 Feb ยท 7:45 PM
Raised โ€” Mr. Shridhar Khair (B-1104)
21 Feb ยท 10:30 AM
Electrician inspection โ€” MCB in DB-B faulty
22 Feb ยท 2:00 PM
MCB replacement ordered
Expected resolution: 3 Mar 2025
๐Ÿ“… 20 Feb 2025 ๐Ÿ…ฟ Parking B3โ€“B5 ๐Ÿ‘ค Mr. Shridhar Khair
AG
Amit Gupta, Treasurer
#HDK-2037 ๐Ÿ› Pest Control LOW
Request for annual pest control โ€” all common areas
โณ Open โ–ผ expand
Requesting annual pest control for all common areas including lobby, staircases, garden, parking and utility areas. Last treatment was Feb 2024. Overdue by one year.
18 Feb ยท 11:20 AM
Raised โ€” Mrs. Swati Sawant (B-602)
19 Feb ยท 9:00 AM
Noted โ€” MC to discuss at next meeting
3 vendors being shortlisted. Will be announced on notice board.
๐Ÿ“… 18 Feb 2025 ๐Ÿ  All Common Areas ๐Ÿ‘ค Mrs. Swati Sawant
Unassigned
#HDK-2031 ๐ŸŒฟ Common Areas LOW
Garden pathway light replacement โ€” Wing C entrance
โœ… Resolved โ–ผ expand
Two pathway lights near Wing C garden entrance non-functional. Both replaced with new LED fixtures on 18 Feb 2025. Resolved in 3 days. โœ…
15 Feb ยท 6:00 PM
Raised โ€” Ms. Geethika Dagaonkar (C-702)
16 Feb ยท 9:00 AM
Work order issued to electrician
18 Feb ยท 3:00 PM
โœ… LED fixtures installed โ€” Resolved
Both pathway lights replaced. Member confirmed satisfaction.
๐Ÿ“… 15 Feb 2025 ๐ŸŒฟ Wing C Garden ๐Ÿ‘ค Ms. Geethika Dagaonkar
โœ… Resolved in 3 days
#HDK-2024 ๐Ÿ—๏ธ Civil MEDIUM
Terrace water logging after rain
โœ… Resolved โ–ผ expand
Water logging observed on terrace after monsoon spell. Drain partially blocked. Cleared and drainage slope re-graded. Resolved on 10 Feb 2025 in 5 days.
5 Feb ยท 2:00 PM
Raised โ€” Mr. Rakesh Teckchandani (B-1101)
6 Feb ยท 10:00 AM
Drain inspection โ€” partial blockage found
10 Feb ยท 12:00 PM
โœ… Drain cleared, slope re-grouted
Civil contractor rectified drainage grading. No further waterlogging expected.
๐Ÿ“… 5 Feb 2025 ๐Ÿ—๏ธ Terrace โ€” All Wings ๐Ÿ‘ค Mr. Rakesh Teckchandani
โœ… Resolved in 5 days